Do you find yourself constantly irritated at your team because they keep making the same mistakes? Or they fail here and there even though you already explained to them the process.
This can only mean one thing. Your firm is missing Standard Operating Procedures (SOP). If you want your team to feel confident in their approach and to take ownership of their work, they need SOPs for everything.
TURN THIS ?
“That was so easy, why did you mess up on this?” ?
INTO THAT ?
Let’s figure out why this mistake happened. ?
One breeds a workplace that tears down the confidence of your staff.
The other offers a solution and empowers your staff.
An SOP is a document that can guide anyone with or without experience through your process and do it successfully. You want to be able to grab someone walking down the street and have them follow your SOP and give you a successfully completed task. In our world, a completed case packet.
When doing an SOP, write each and every step, yes even the stuff that you think is “common sense”.
Now trust your process and your staff to successfully do the things you need done (of course, be there when they need guidance). Then have your staff update and maybe even make your SOP’s better as the person doing the tasks over and over learns a better and more efficient way of doing things.
If it’s necessary, consider expanding your team instantly!
Our team of skilled US-based immigration paralegals will take your case from start to finish and follow up with your clients in the best way possible.
Click here to schedule a call today and find out if we can help your firm grow like never before!