I will never forget when a firm’s client wanted to submit a bar complaint against them. Yes, it is as bad as it sounds. And no, they didn’t go through with the complaint.
You might wonder why the client didn’t submit a bar complaint against the firm. More than likely you want to know, what did the firm do to warrant this response from a client?
Let’s start with the firm. They were dealing with a LOT.
The firm was completely backlogged with its caseload, they couldn’t find skilled professionals to help them, and had a very overwhelmed attorney trying to juggle it all.
How can it get this bad? Truth is, it’s easier than you think. One seemingly small issue can easily snowball into a whole mountain.
The firm was facing a mountain and they knew they couldn’t tackle it alone. This is when they reached out and enlisted the help of Immigration Paralegals.
We immediately started working on their case. The initial phase consists of getting to know the firm to seamlessly integrate with the team and analyze the client’s case.
Once we knew how to best represent the firm, we reached out to the client to provide an update and request further information.
The client was ecstatic to finally hear back from the firm! Turns out it had been over two years since they received any communication from the firm. Naturally, the client assumed the worst and was in the process of submitting a bar complaint.
We immediately reassured the client that the firm was working on their case which was in good hands. The client was so relieved to receive an update that they decided against filing the bar complaint.
This story has a great lesson about how vital it is to follow up with every client. While it is a daunting task, it is one that no firm should ever skip.
Many growing firms need help managing their caseload, but aren’t able to hire skilled staff. That is exactly why Immigration Paralegals exist, to step in for overwhelmed firms by managing their cases and representing them in the best way possible.
Perhaps you are experiencing similar issues as the firm in this lesson. Don’t let these issues become big mountains that jeopardize your firm’s future.
Have you stumbled upon any potential mountains lately? How do you avoid these mountains?
Share your experience in the comments! I love learning about how firms handle adversity.